Knowledge Base/PocketCloud Remote Desktop/Getting started

(Manual Configuration) Step 1 - Setting up port forwarding on your router

Chris Klotz
posted this on April 04, 2011 02:41 PM

Windows Users

  1. Go to Start > Run.
  2. Type in "cmd" and press Enter.
  3. Type in "ipconfig" and press Enter.
  4. Write down your "Default Gateway" and "IP Address".

    ipconfig.png
  5. Open Internet Explorer and type in your "Default Gateway" in the address bar. In the example above I would type in http://192.168.2.1.
  6. Once your Router Administration page appears, click on "Port Forwarding".
  7. Fill in the following information:
    Windows Home Edition Users (click here to find out what edition you're running)
    Name: VNC
    TCP/UDP Port: 5900
    All Other Editions of Windows (click here to find out what edition you're running)
    Name: RDP
    TCP/UDP Port: 3389
    Server IP Address: Enter the "IP Address" you wrote down in Step 4 here. In the example above it would be 192.168.2.20.
  8. Click "Apply/Save".
  9. Continue to the guide "Enabling Remote Desktop".

 

Mac Users

  1. Go to Apple > System Preferences.
  2. Click on "Network" under "Internet & Wireless".
  3. Click on the item in the left hand box with a green circle. This should be either "AirPort" or "Ethernet".
  4. Click the "Advanced" button.
  5. Click the "TCP/IP" tab.
  6. Write down your "Router" and "IP Address".

    Screen_shot_2011-04-04_at_2.51.48_PM.png
  7. Open Safari and type in your "Router" in the address bar. In the example above I would type in http://192.168.2.1.
  8. Once your Router Administration page appears, click on "Port Forwarding".
  9. Fill in the following information:
    Name: VNC
    TCP/UDP Port: 5900
    Server IP Address: Enter the "IP Address" you wrote down in Step 6 here. In the example above it would be 192.168.2.26.
  10. Click "Apply/Save".
  11. Continue to the guide "Enabling Remote Desktop".
 

Comments

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Michael Lepien

I have Verizon Fios internet and when I type in my router address I get a Verizon Login Page with not links that say "Port Forwarding." Tried logging in with my Verizon username and password but everytime I click one letter for the password, three or four "password circles" come up and so my password looks three times as long in the blank. Pretty strange. I don't know why it's doing that. But otherwise, I'm unable to proceed past step 8. Any advice? I'm on a Macbook Pro.

August 17, 2011 06:26 AM
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Chris Klotz
Wyse Technology Inc.

Micahel - Do you have/want a Gmail account? If so you should use our automatic setup option. Steps for that are available here: http://pocketcloudsupport.wyse.com/entries/20003178-quick-start-gui....

If not you will need to call Verizon to get your login information for your router. Sometimes it's listed on a label on the back or bottom of the router.

-Chris

August 17, 2011 03:58 PM
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Gerald Farris

After many tries to get the port forwarding to work on my Verizon router, I came up with these points:

1) Maybe this app does not work over a 3g connection? Maybe just wifi?

2) I decided to go the gmail PocketCloud Companion route and now it will no longer work. I have uninstalled the companion app and reinstalled. It will not open because I apparently changed some type of setting. It doesn't matter how many times I have installed or tried to open it. I cannot get back to the point that asks me to create the gmail account.

3) The app works fine over WiFi.

4) This would be a stellar app if it worked over the data network and not just wifi. But still pretty swift.

December 17, 2011 11:24 AM
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Chris Klotz
Wyse Technology Inc.

Gerald - What version of the PocketCloud Companion are you running? What do you mean it will not open? Does it crash at startup? Our app does support other connection types such as 3G & 4G.

December 19, 2011 05:17 PM
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Gerald Farris

Is the PocketCloud Companion supposed to open? When I double click on it, it just flashes and doesn't open with any settings or procedure to go through. When I first loaded it, you went through a series of steps. Now it won't open at all. When I go to the activity monitor it shows to be running. I kill the app but still same result. I have tried uninstalling and reinstalling. I have uninstalled and reinstalled on the iPhone as well. Unfortunately the WIFI doesn't portion doesn't work now.

December 19, 2011 07:59 PM
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Chris Klotz
Wyse Technology Inc.

Yes it should open. Try right clicking on the icon and selecting Preferences. I do not understand what "Unfortunately the WIFI doesn't portion doesn't work now." means. Please provide more details on your issue.

Thanks,

Chris

December 20, 2011 11:57 AM
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Gerald Farris

I'm sorry. I don't have such a choice when I right click. I have a "Show Package Contents". Apparently I have damaged or deleted some system files somewhere which does not allow the application to open any longer even though I have been through a uninstall and reinstall numerous times.

December 20, 2011 07:02 PM
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Gerald Farris
I was able to get the remote connection to work with WiFi only again. When I click on the file transfer button, it is telling me that PocketCloud Compann is not installed. Which I know that it is.
December 24, 2011 04:07 AM
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Gerald Farris

The WiFi connection only works locally.

December 24, 2011 08:53 AM
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Chris Klotz
Wyse Technology Inc.

Gerald - What version of Mac OS X are you running? Please uninstall the existing PocketCloud Companion build you have and then download the latest from www.wyse.com/pocketclouddownload.

December 27, 2011 12:24 PM
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Gerald Farris

Thanks! This did the trick. The PocketCloud companion is working again. Now if I go back and fix the port forwarding in the Router, maybe I will be in business. I'm running OS 10.6 by the way.

December 28, 2011 08:39 PM
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John

I have three different end users attempting to access three different Windows 7 computers with the apple Ipad/Iphone Wyse clients.  The computers each reside behind the same firewall with a single static IP address.  The primary question would be how the firewall rules can be written to allow for multiple device clients to access multiple computers if the only ports available to pocket cloud are 3389 or 5900.

Thank you for any information as to how to use pocket cloud in a SMB firewalled environment.

December 30, 2011 10:14 AM
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Gerald Farris

Wanted to update everyone in that the reason I could not connect remotely is that I was placing the computer IP address in as the Host IP address. The host IP address can easily be determined by going to any web browser and do a search on "what is my IP?"  This will return the correct IP address from your router. You can verify this by logging onto the router itself. But not necessary if the connection works.

December 30, 2011 09:45 PM
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Linda Williford

Have tried everything suggested. Am uninstalling everything. What a total waste of time and money. Never once was able to log in to see if app worked on my ipad.

Thanks, but no thanks.

January 02, 2012 07:35 PM
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Chris Klotz
Wyse Technology Inc.

John - You can specify the RDP or VNC port in PocketCloud when you add a manual connection. You will need to set a custom RDP or VNC port on each of the 3 computers (perform a Google search for these instructions) and then you will need to go into your firewall and setup the appropriate port forwarding. Another option is to use Google Auto Discovery: www.wyse.com/pocketclouddownload.

Linda - Sorry to hear about your troubles. If you'd like me to help, please provide details about your issue like error message and what operating system you are running.

-Chris

January 03, 2012 07:48 AM
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Raul Flores, Jr. EMBA

Chris,

I am a MAC OS x user with 10.6.8 using the latest mac companion for pocket cloud. my google credentials are entered also. I like this approach so I don't need to pay additional fees for dedicated IP address.  However, when I try to remote connect using the iPAD2 app (free version for now). Only works for a manually configured VNC connection on THE SAME WIFI network. When attempting to connect across/between different WIFI networks ....the VNC connection cannot resolve ip (naturally, I understand). HOWEVER, when I want to use the Autodiscover feature...the tool sees that I am online BUT only offers an RDP connection type which will not work with my MAC.

Can RDP be made to work for MAC?

Can I edit a setting so autodiscovery let's me pic VNC or RDP when it finds me?

Can I get autodiscover to "Tell Me the IP if finds?" and then make manual connection (in which case, I think I would then need the port forwarding?)?

 

PLEASE HELP. I'd like to try out across networks and then buy full version to enjoy audio.

 

Is this possible for me?

 

thank you.

"Rudy"

April 12, 2012 08:45 AM
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Chris Klotz
Wyse Technology Inc.

Hi Raul - No, RDP does not work on a Mac. No, Auto Discovery will not list the IP address of the host it discovers. Please note that audio is not supported over VNC (in other words, on a Mac). Can you provide a screenshot of the main screen in the PocketCloud app on your iPad?

April 19, 2012 05:46 PM
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Jbauerregs1948

Your instructions to connect to a mac router don't work. The router in question is an Apple AirPort Express wireless 802.11n device. I've just posted a long description of my issues that have followed this latest round of Wyse PocketCloud and Companion releases. 

It's all about a persistent "session disconnected" error. I use VNP, not RDP. I've used the app for more than a year, and it's worked fine until this latest bollox.

June 16, 2012 02:01 PM
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Pj soles

My computer will not show up under the discovered devices in pocket cloud even with me logged into google on both devices.  So the next choice was to set up manually, however I cannot get the port forwarding to work. it works fine with the wifi but not from the data network.  I am a mac user and I just downloaded the latest version of pocket cloud yesterday.  Have entered the ip address into my belkin router as instructed above, and enabled remote desktop access yet still I cannot connect without the wifi.

July 28, 2012 09:16 PM
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Josh Maurer
Wyse Technology Inc.

Pj soles, if you click on the companion icon (kite) on your mac up near the clock, does it say "Sign out - user@gmail.com" with a green dot next to it or does it say "Sign in - user@gmail.com" with a red dot next to it? If you are seeing the red dot and the Sign in text you are not signed in. Please check your credentials and try to sign in again.

You can also click on the kite icon again, select preferences, and on the General tab, press the Run Setup wizard button to have the application reconfigure its settings again. I am curious if it will show under discovered connections within PocketCloud after this for you? I would also like you to go to the Advanced tab of the companion and press the Test VNC Port button. What does the result show? It should say "VNC to port 5900 is successful."

July 30, 2012 07:51 AM
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Pj soles

Yes Josh, it does have a green dot and says  "Sign out - user@gmail.com

also when I go to advanced tab, in preferences and test VNC it says 

VNC to port 5900 is successful.

July 30, 2012 08:29 PM
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Josh Maurer
Wyse Technology Inc.

Is it possible you are entering a private IP address rather than your public IP address? This would stop you from being able to access your computer with 3G or outside of your wifi network. Use the following website to get your public IP address to see if this helps: http://www.whatismyip.org/

July 31, 2012 08:00 AM
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Pj soles

I did go there to get my ip address, and entered it in the host address when I set up pocket cloud manually on my phone.

I still am unable to get a connection externally

August 02, 2012 08:14 AM
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Josh Maurer
Wyse Technology Inc.

What error message are you getting when you try to connect?

August 02, 2012 08:23 AM
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Pj soles

cannot connect to server

August 02, 2012 08:29 AM
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Josh Maurer
Wyse Technology Inc.

Please take a look at the following knowledge-base article and let me know if this does not help:

http://pocketcloudsupport.wyse.com/entries/20003443-why-am-i-gettin...

August 02, 2012 10:12 AM
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Anand

Hi

Can you tell me the Port No to fill in for VNC/RDP. I attached the screenshot. It asks for many ports

January 19, 2013 04:05 AM
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PocketCloud Support
Wyse Technology Inc.

Anand

Standard ports used for

RDP - 3389

VNC 5900

For information specific to your router configuration, please contact the router vendor or review your router information.

 

January 21, 2013 10:08 AM
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Rebecca Burnett

My pocketcloud app works perfectly while at work on the wifi network but when I try from home on my wifi, it will not connect on my iphone or ipad.  Are there settings I need to change when I am on a different wifi network? 

May 30, 2013 09:26 AM
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Josh Maurer
Wyse Technology Inc.

Rebecca, are you using a manual connection or auto-discovery?

What error message(s) are you getting exactly?

Since you can connect from the same network but not from an outside network, it sounds as though you are using an internal IP address to access your computer on its local network. You will need to set up port forwarding using the guide above to be able to connect from outside of your work network.

You could also try using auto-discovery. This will allow you to connect without having to manually configure everything. You can download the companion software here:

https://appservices.wyse.com/pages/serviceandsupport/support/dlOraF...

May 30, 2013 09:33 AM
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Sander

Hi,

The free version of PC is running well on my Ipad2 remoting my MBpro. Im also have AirPortTimeCapsule but with PC the APTC is not accessible. Is this even possible and if, how?

Thanks, Sander (greetings from The Netherlands)

August 05, 2013 02:02 AM
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Josh Maurer
Wyse Technology Inc.

Sander, when you say the time capsule is not accessible, what do you mean exactly? Are you getting an error message or something when you try and access it?

August 05, 2013 10:21 AM
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